Expressions in Making a call

 Expressions in Making a call: (Ekspresi atau ungkapan saat membuat panggilan)

Expressions	Meaning
Hello, Good Morning	Hello, selamat Pagi
Hello, this is [your name] from [company name] .//“Hello, this is Liesti Hijabz from Hijabers store”	(Hello, ini Liesti Hijabz dari Hijabers store
May I (please) speak to Mr. Andromeda?	(Bisakah saya berbicara dengan Bpk. Andromeda)
I’d like to speak to [person’s name], please.	(Saya ingin berbicara dengan______, bisakah.
I’m calling to ask  about/discuss/clarify…// I ’m calling to ask about your current printing promotion.	Saya menelepon untuk keperluan …….
Hi, [first name], how are you?// Hi, Lisa, how are you
How are you getting on with…?//”How are you getting on with preparations to change office buildings next month?”
“Is Jane there please?”
Can you put me through to David, please?	Bisakah anda menyambungkan saya dengan David, Boleh?

Expressions in Taking a call: (Ekspresi atau ungkapan saat menerima panggilan)

 

Expressions	Meaning
Hello, Good Morning
Could I ask who’s calling, please? //
Hold on, please
Can I take a message
Let me put you through
Yes, speaking!
One minute please. / Hold on please. / Just a minute

Expressions in Taking a call: (Ekspresi atau ungkapan saat menerima panggilan)

 Example :

A   : ABC Company, Good morning (Receiver)
B    : Good morning. This is John from Supaprint. Can I speak to someone in the sales department                 please? (caller)

A   :  Just one moment…

EXAMPLE    2     

A    : Can I speak to Jenny please?
B    : I’m sorry, but she’s away from her desk.
A    :  Oh OK. I’ll call back later                                                                                              

Look at the dialogue below!

Mr. Tio     : Good morning. Rezeki Textile Company. Tio is speaking. Can I                     help you?
Ayu          : Good Morning. I'm Ayu from Ayu Tailor. I read your                                     advertisement about your product. I'd like to order some.
Mr. Tio      : Do you mean you want to order some fabric?
Ayu           : Yes. I am. I wonder if the discount is still valid 

Mr. Tio      :  Yes, it is. But the amount of discount will depend on the                                number you order. For example, if you order more than 25kg,                     we'll give a discount of about 3%.

Ayu           : Fine we'll order 30kg of woven and 35 of knitted. what are the                    terms of payment?

Mr. Tio       : We accept letters of credit.

Ayu            : Good. How about the shipment?

Mr. Tio       : We'll send the product after receiving advance payment of not                     less than 50% of the total payment. May I have your number?

Ayu          : It's 02717489659. When will I have the goods?

Mr. Tio     : One week after we receive the payment, Ms. Ayu, could you                       possibly confirm your order through fax? the number is 031                             6754883

Ayu           : Alright

Mr. Tio      : Thanks for your order

Ayu            : You're welcome

Question !

1. Who are talking?

2. Who wants to order fabric?

3. What kinds of fabric does she order?

4. Is there any conditional discount? How is it?

5. How is the payment

6. How is the delivery?

7. How does the woman confirm her order?

8. When will the order arrive?

VOCABULARY

 

Telecommunication Device                : Alat komunikasi

Permit                                                 : memberi kesempatan

Conduct                                              : mengadakan

Vicinity                                                 : Sekitar / Sekeliling

Human’s voice                                    : Suara manusia

Convert                                               : Merubah/Mengubah

Suitable                                               : Cocok/sessuai

Transmission                                       : Perantara

Distance                                              : jarak

Audible                                                : Terdengar

Household                                           : Rumah tangga